Help Center
Answers to common questions. Can't find what you're looking for? Contact support.
Getting started
How do I sign in?+
ChatToday.com doesn't use passwords. Enter your email on the sign-in page and we'll send you a 6-digit one-time code. New here? We'll create your account automatically the first time you sign in.
How do I create a profile?+
After signing in for the first time, you'll be taken through onboarding to set up your profile: add photos, share your interests, and tell people what you're hoping to get out of ChatToday.com. You can edit any of this later from Settings.
Is there an age requirement?+
Yes. You must be 18 or older to create a ChatToday.com account.
Meeting people
How does the grid work?+
The grid shows live profiles, most recently active first. You can filter by things like distance, online status, and shared interests to find people worth talking to.
What does 'Bump' do?+
Bumping moves your profile back toward the top of the grid so more people see it. You get a limited number of bumps per day, and your very first published profile gets one free bump automatically.
What does the 'Nearby' badge mean?+
It means that profile is currently near your location. We use your device's approximate location to work this out, and we never show your exact address to anyone.
Photos
Why is my photo pending, or rejected?+
Every photo you upload is automatically reviewed before it becomes visible to others; this usually only takes a moment, and you'll always be able to preview your own pending photos while you wait. Photos that don't meet our content guidelines, like nudity, harassment, or anything that violates our Terms of Service, are rejected automatically and won't appear on your profile.
How many photos can I upload?+
Free accounts can upload a limited number of photos per profile. Premium accounts get a higher limit; see the Premium tab in Settings for details.
Chatting
Do I have to use the built-in chat?+
No. You can link social or messaging accounts you already use to your profile, and once you've connected with someone, continue the conversation wherever's comfortable for you both. Our built-in chat works fine on its own too, if you'd rather keep everything in one place. Wherever you chat, use good judgment, especially before sharing personal information or meeting up in person.
How do I know if someone has seen my message?+
Conversations show a seen indicator once the other person has read your latest message.
Privacy & safety
Can people see my profile without an account?+
Yes. Profiles, including photos and bios, are visible to anyone who visits ChatToday.com, not just signed-in members. Some things, like your online status and profile views, are only visible to other members — see "Who can see when I viewed their profile?" below.
How do I block or report someone?+
Open their profile or your conversation with them and choose Report or Block from the menu. Blocking hides your profile from them and theirs from you; reporting sends the details to our moderation team for review. You can do both at once if you need to.
What if I see something involving a minor, or another urgent safety concern?+
Report it immediately using the Report option, and also email safety@chattoday.com so we can act as fast as possible. We also use Cloudflare's CSAM Scanning Tool to check every image served against hash lists of known child sexual abuse material (CSAM). Any match is blocked from further delivery and reported to the National Center for Missing & Exploited Children (NCMEC) and, where required, law enforcement.
Who can see when I viewed their profile?+
By default, visiting a profile can leave a view behind for that person to see. You can control this, along with who can see your own online status and profile views, from the Privacy tab in Settings.
Is my exact location ever shown to other users?+
No. We only ever show a general "Nearby" indicator or approximate distance, never your precise coordinates or address.
Account & billing
How do I change my email address?+
Go to Settings → Account and update your email there. We'll send a confirmation code to verify the change before it takes effect.
What does Premium include?+
Premium members get:
- A gold Premium badge on your profile, plus room for more photos
- More daily bumps, to stay near the top of the grid
- The ability to see everyone who's viewed your profile, not just the most recent few
- The ability to filter search results down to members near you
- Incognito mode, so profiles you visit can't see it was you
- The ability to pin chats to the top of your Chats list
See the Premium tab in Settings for the exact numbers and to upgrade, or invite a friend: when they sign up with your link and complete their profile, you both earn a few days of Premium for free.
How do I cancel my Premium subscription?+
Right now, Premium is earned by inviting friends — there's nothing to cancel, it simply runs out once your earned days do. If you purchased Premium as a paid subscription through the App Store or Google Play, manage or cancel it anytime from your Apple ID or Google Play account settings, not from ChatToday directly.
How do I delete my account?+
Go to Settings → Account and choose Delete account. You'll be signed out right away and your profile disappears immediately.
Your account is kept for 7 days before it's permanently deleted — just sign back in during that window to cancel. If you only want a break rather than a full delete, the same screen also offers to hide your profile instead, which you can undo any time by signing back in.
Still need help?
Our support team is happy to help.
See also our Terms of Service and Privacy Policy.
